How Does Your Business Perform Online?
Beat Your Competitors to the Top. Attract New Customers.
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How Does Your Business Appears online?
Take control of your online reputation.
01Improve online reviews and be found in local & near-me searches.
These days, where you business appears in search result is directly correlated with new enquiries and more customers. However, most businesses find the process of managing and improving their listing daunting, time-consuming and costly.
Surveysme can help you to take simple steps to improve your local and near-me ranking without the hassle and expense.
Where your business appears in the search results and local search is influenced by the number of reviews, and of course your overall rating.
Newer and more frequent reviews will improve the position of your business in search results, and also influence new customers to click on your listing.
People and Google trust new reviews but the review process is fraught with danger as unhappy customers are many times more likely to post reviews than satisfied ones.
SurveySME can encourage your customers to post their reviews on Google and other review platforms that matter to your business.
Plus, the more reviews you gather, the more likely your business is to appear at the top of local search. Businesses that appear at the top and have frequent and newer reviews are trusted by potential new customers.
You know most of your customers are happy, don’t leave your business reputation the hands of the few that are not!
“Google review count and reviews score factor into local search ranking. More reviews and positive ratings can improve your business’s local ranking.” source
Google Local Search Facts
For “near me” searches, a star rating increase of just 0.1 could increase the conversion rates of a business location by 25%
93% of consumers used the internet to find a local business in the last year, with 34% searching every day
73% of consumers only pay attention to reviews written in the last month and Businesses appearing in Google’s top 3 local positions have an average of 47 Google Reviews
02Don’t wait for negative reviews to go online.
Avoid the stress of dealing with negative online reviews while giving your best customers a voice too.
Customers, non-customers and even your competitors can post reviews on many platforms, often without verification, causing you loss of time, money and reputation. And it’s a sad fact that angry or upset customers are more likely to post reviews than satisfied customers. Additionally, it takes ten or more positive online reviews to counter one negative comment; and because unhappy customers are far more motivated to write a review, the job of repairing online reputation is made all the more difficult.Google, Facebook and other third-party platforms use those reviews for their benefit and often make it hard, difficult or even impossible to remove reviews you know are not fair or right. That’s why it is mission-critical to understand the sentiment of your customers in order to identify friction points and fix problems before they happen. Collecting in-house feedback gives those few unhappy customers an opportunity to be heard and the opportunity for you or your staff to deal with your customers before they vent to the world, costing you time, money and lost customers.
There’s no doubt that happy customers are more plentiful. Encourage those that love what you do to tell the world how great you are and take back control of your business reputation.
Turn your best customers into advocates for your business!
Collect private feedback within your business and understand what is working well, and those things that are not; which helps you improve your service and customer sentiment.
You’re able to gather feedback hands-free so you can get on with your business, while encouraging those customers that love what you do to tell their friends on their favourite social apps.
Collect testimonials to publish on your website (via a simple widget) and encourage customers to leave online reviews where it will count the most for your business.
Over time, improvements to your online reputation through testimonials, social sharing and better reviews will lead to more sales, more revenue and greater profitability for your business.
Get Your Online Reputation Report
Order a complete diagnosis and action plan- only $299.
Your Customized Report Includes:
- Local Listing performance check and recommendations
- Review and local search recommendations
- Competitor analysis (Industry benchmark and Your Business Ranking)
- Online review analysis and recommendations
- Recommendations on improving your Search Results
- Associated website analysis and recommended fixes
Don't delay taking steps to improve your online reputation and local search results. Beat your competitors to the top & get better reviews.
The report includes key findings and easy-to-follow instructions to remediate common listing errors and omissions with simple-to-implement improvements in easy steps to supercharge your online presence in jargon-free language. Most errors can be fixed with minimal technical knowledge. Your webmaster may be required to action trickier technical issues.